Shipping Policy

At SHAYPE, we’re committed to getting your order to you as quickly and smoothly as possible.

Order Processing

Orders are typically processed within 1–3 business days after they are placed. Processing times may be slightly longer during product launches, holidays, or periods of high order volume.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

Shipping & Delivery

SHAYPE currently ships within the United States only.

Estimated delivery time after processing is typically 7–15 business days.

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to shipping carriers, weather, holidays, high order volume, or other circumstances outside of our control.

Tracking Your Order

Once tracking information becomes available, it will be sent to the email address provided at checkout.

Please allow 2–5 business days for tracking information to begin showing updates after your order has shipped.

Multiple Packages

If your order contains multiple items, they may occasionally be shipped separately. In this case, you may receive more than one package or tracking number. You will not be charged additional shipping fees because your order was divided into multiple shipments.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update your information before the order is processed, but changes cannot be guaranteed once an order has been submitted.

SHAYPE is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

If your tracking information shows unusual delays or you believe your package has been lost, please contact us and we will do our best to assist you.

If tracking shows that your order was delivered but you cannot locate it, please check with household members, neighbors, your building's mailroom, and the shipping carrier.

Questions About Your Order?

If you have any questions about shipping or your order, please contact us at support@wearshaype.com.

Please include your order number so we can assist you as quickly as possible.